Dedicating an area (or even an employee) for exclusive customer service is essential for real estate companies and construction companies to have sustainable growth and a high level of satisfaction from their customers. Many companies Discover 4 practices are criticized precisely for having a committed and efficient service during the sales process and another, providing decent service to your customers. 1- Don’t lose the human essence in your service Service automation through boots and automation flows represents a huge saving of time and efficiently allows for the first contact with the customer . The problem is when this service loses its human essence, limiting itself to cold responses based on ready-made scripts and scripts.
Respond to requests on first contact
As good as automation is, don’t lose the human essence of your service. Know that people want to talk to people and if your company Discover 4 practices is available, your customer will value it and know that they really matter to you. 2- Always put yourself in the customer’s. Shoes How do you like to be served? The answer to this question tells you how you should serve Malaysia WhatsApp Number Data those who seek out your real estate agency for whatever purpose. When do I receive my contract? What is the settlement amount? What should I do in case of delay. When do I deliver my property. All these questions refer to the life of a family and must be answered with the attention of. Someone who feels the pain of the other. Tecimob: Website ready for real estate agents and real estate agencies.
Request feedback on your service
A complete tool for you to sell more! 3- Respond to requests on first contact Unfortunately, it is very common for companies or employees who do. Not care about a problem or request that is not part of their sector. Writing down the phone number so that someone. Else can call you later is definitely a practice that you should abandon at your real UK WhatsApp Number List estate agency. Instead, try to resolve problems at the. First request. Companies with a resolution rate on the first request are also those that have the most engaged customers, as they. Identify an interest in helping them. Encourage your team or your service area to only end a call when the customer is satisfied. You just have to win. 4- Request feedback on your service Generally, we don’t like having our work criticized. The same goes for companies.
